01
SaaS reduces initial responsibility
The vendor operates a common product, handles upgrades and spreads development cost across customers. The trade-off is accepting its model, commercial terms and roadmap.
Software strategy answer
Bespoke software vs SaaS: ownership or convenience?
SaaS provides shared software by subscription and is efficient when its standard workflow fits. Bespoke software is commissioned around a specific organisation and offers greater control over behaviour, integration and roadmap. The right decision depends on how strategically important the process is.
02
Bespoke creates an owned capability
A custom platform can become part of how the organisation differentiates and operates. That value comes with responsibility for product decisions, hosting and continued maintenance.
03
Hybrid is often sensible
A bespoke operational layer can integrate specialist SaaS services for payments, identity or communication where rebuilding them would add little value.
Start with the operation